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United Airlines says it will never again use police to forcibly remove passengers from overfull flights. But this week's public relations disaster for United highlights a problem that airlines face every day: how to entice people to give up their seats voluntarily.

NPR reached out to some of the top thinkers in the world of "game theory" who say they think the industry could be doing a much better job. Here are some solutions they offered.

Treat the problem as a game.

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An 8-Year-Old Drives Himself To McDonald's

18 hours ago

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Don't Curse Around College Students

18 hours ago

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Alison Lu was in shock on election night. The Harvard Business School student had voted for Hillary Clinton, and she couldn't fathom how Donald Trump had managed to win the presidency.

She opened her Facebook page searching for answers, but she didn't find any Trump-supporting friends. "None of them [Trump voters] showed themselves on my Facebook feed," she says.

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To the Democratic Republic of Congo next, where political tension is mounting. Opposition is calling for the president to step down. A peace deal has stalled. Here's NPR's Ofeibea Quist-Arcton.

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This next story begins with a disturbing sound. It's from a video of a passenger being dragged from a United Airlines flight the other day. And it sounds like this.

(SOUNDBITE OF ARCHIVED RECORDING)

UNIDENTIFIED MAN: (Screaming).

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